Resume

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I am looking for an opportunity to work in an IT environment where I can use my education and experience to benefit your company. I want to align myself with a company I believe in and where I can create positive change. I am always looking to learn more and am open to taking on challenging projects.

 I am a highly motivated and hard-working individual pursuing a professional career in the IT industry. I can set and achieve short and long-term goals as demonstrated /I am seeking a long-term position with an organization that promotes personal development and opportunities for professional growth. I enjoy assembling systems, and Installation of server software, and operating, and maintenance of operating systems and applications. I have designed and implemented both wired and wireless Ethernet networks.  

 Networking: LAN,  WAN, WI-FI, TCP/IP, DHCP, DNS

Operating Systems: Windows 10, Servers 2016, 2019, server 2022

Desktop Application: Outlook/ Microsoft Office 365 admin, Microsoft Azure admin.

Remote/Shadowing: ConnectWise Control/ RDP, Quick Assist, Remote Assistance, Steps Recorder, Remote Desktop   Connection 

 Teamviewer.

Virtualization: Able to build, and Managing Virtual Machine Oracle   Box, Hyper-V, VMware.

· Able to build PC/Laptop and troubleshoot.

· Able to manage Group Policy Management (GPO)

· Microsoft Azure Portal/ Microsoft Office 365 Admin

· Ticking System 

 March 01/03/2006 – September 01/09/2024
Infrastructure Troubleshooting Specialist

· Troubleshoot, diagnose and resolve issues with various infrastructure components and devices.

· Provide on-site troubleshooting for Microsoft Exchange and Outlook delivery errors, recovery, printer, laptop, and PC.

· Possess 1-year experience in MTA server fundamentals.

· Perform inventory control and promptly report any discrepancies.

· Manage stock and update orders in the stock management system.  

· Offer exceptional customer service.

· Responsible for picking, packing, and issuing products, as well as utilizing PC systems.

Previous Employment:

Dec 03 - Jan 2006
Chef/Customer Service Assistant 

Sam's Chicken Shop

Duties Included:

· Preparing and cooking food to high standards.

· Serving customers and handling cash transactions.

· Receiving deliveries and maintaining cleanliness.

· Ensuring adherence to health and safety regulations.

Diploma/ 5E LTD

· Level 2 PC and Laptop Maintenance

· Level 3 ICT Systems & Principle for IT

· MTA+ Azure Window Server Administration Fundamentals. 

Certificate/Diploma 

Acton and West London College Nov 2002- Dec 2004

· Language and Study Skills

· Level 1/2 PC and Laptop Maintenance

Certificate

Learning Curvegroup.co.uk

· MTA: Networking fundamentals 

Issued: Microsoft: MTA-98-349 Windows Operating system Fundamentals

Issued: Microsoft: MTA-98-365 Windows Server Administrations Fundamentals

Issued: Microsoft: MTA-98-366 Windows Server Administrations Fundamentals

· Able to work independently and within Team.

· An enthusiastic and approachable nature with the ability to work calmly and professionally under pressure.

· Able to flexibility, adopt a “hand on” approach, and respond to unplanned situations.

· Ability and fast learning of new skills on the job

· Attention to detail, adherence to standards, and ability to work.

· Good customer service skills 

· Ability to study and fast learner. 

Personal Projects:

Aug 2021 - Present
Virtual Machine Enthusiast 

· Created and linked Group Policy Objects (GPO) in Active Directory (ADDS).

· Proficient in building a home lab consisting of 1 Windows Server 2019 VM and 2 Windows Client VMs.

· Actively learning Azure and gaining foundational knowledge in cloud computing.

· Developed and modified Active Directory Template User accounts with various properties.

· Configured Windows Server 2016 Domain Settings, including server name, TCP/IP, DHCP, DNS, and remote desktop functionality.